SHIPPING & RETURNS
WHEN WILL MY ORDER BE SHIPPED?
We aim to fulfill all orders for items that are in stock within 1 to 5 business days. You will receive an e-mail notification once your order has shipped.
HOW WILL MY ORDER BE SHIPPED?
All Pigeon Coop orders are shipped via Canada Post. Customers are responsible for any customs or import charges that may be applied upon reception.
HOW MUCH WILL SHIPPING COST?
Shipping costs vary depending on location, weight, and current Canada Post rates. Shipping options will be displayed at checkout.
Domestic shipments options:
- Letter Mail: This free shipping option is not trackable. All items in the same order will be mailed to you in separate envelopes.
- Expedited Parcel: Your order will be sent in one package and a tracking number will be provided. Canada Post guarantees delivery of Expedited Parcels within 8 business days.
All Canadian orders are subject to GST and HST which will be added to your total at check out.
US shipments options:
- Small US Packet: Your order will not be trackable
- Tracked US Packet: You will be provided with a tracking number
US orders may be subject to import fees and local sales tax upon reception and are the buyer's responsibility.
- Small Packet International - Air: Your order will not be trackable
- Tracked Packet International: You will be provided with a tracking number
International orders may be subject to import duties and/or custom fees (including VAT) which are the buyer's responsibility.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Since the COVID-19 pandemic, delivery times vary depending on services efficiency and can be unpredictable. Here are the estimated times* for delivery:
Local delivery (Southern Ontario): 4-5 days
Regional delivery (Ontario): one week
National delivery (Canada): 1-2 weeks
U.S.A. delivery: 1-3 weeks (excluding customs delays)
International delivery: 1-3 weeks (excluding customs delay)
*This estimate is added to the processing time.
WHAT IF I MADE A MISTAKE IN THE SHIPPING ADDRESS?
It is the buyer's responsibility to provide the correct and current shipping address at check out. Shipments sent to erroneous addresses will not be replaced. Should such a shipment be returned to Pigeon Coop by the carrier, you will be contacted and asked to pay a fee to cover the cost of a second shipment.
If you realize the address you provided is not correct before your order had been shipped, quickly get in touch so we can make the correction. Make sure to provide your name and order number.
DO YOU SHIP TO MY COUNTRY?
Pigeon Coop ships worldwide! Please remember that the customer is responsible for any import taxes, customs fees and/or local sales tax upon delivery. All Canadian orders are subject to GST and HST. Your order may be subject to Import duties and/or custom fees (including VAT) which are incurred once a shipment reaches your destination country. Pigeon Coop is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK MY ORDER'S STATUS?
When your order has shipped, you will receive an email notification from Pigeon Coop. This email may include a tracking number if you selected that option. Please allow 48 hours for tracking information to become available.
If you haven’t received your order within 2 - 3 weeks of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
I PURCHASED A DIGITAL PATTERN. HOW DO I RECEIVE IT?
All patterns purchased on the Pigeon Coop website are automatically sent to your e-mail address upon payment. If you are experiencing any technical difficulties with the files or download link, please get in touch and let us know the issue.
DO YOU OFFER RETURNS OR REFUNDS?
Pigeon Coop does not offer returns on digital pattern downloads and on orders that have already shipped unless the item is defective.
If you would like to cancel an order prior to shipping, get in touch as soon as possible to discuss the situation. Make sure to mention your name and order number.
Should you receive an order that is damaged or defective, please get in touch within five business days so a refund or replacement can be offered. Make sure to mention your name and order number and include a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.